Driving Customers to Your Business - Delivering Exceptional Customer Service (Virtual)

Call us at 405-744-5208 if you need more information on this course.

Dates:October 6, 2020
Meets:Tu from 10:30 AM to 12 N
Hours:1.50
Instructor:Maribeth Kuzmeski
Fee: $150.00  

There are still openings remaining at this time.

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Program Description

10:30 a.m. – Noon
This webinar will share the principles of exceptional customer service in order to build a customer-focused culture, embed a service mind-set, and deliver exceptional service. Through this webinar, you will gain strategies for effectively engaging customers, respond with care and empathy, and learn to effectively address problems, and implement service fail-safes. An emphasis will be placed on improving outcomes including increasing customer satisfaction, giving customers reasons to return, enhancing referrals and word-of-mouth, and boosting revenue.