Sales Certificate - Creating Value for Customers: Delivering the Best Customer Service & Value

Dates:October 10, 2017
Meets:Tu from 9:00 AM to 4:00 PM
Location:OSU-Tulsa NH 156
Instructor:Lee Manzer
Fee: $375.00  Fee Breakdown

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.


Program Description

This certificate series is designed for beginning salespeople and marketers and for those who are selling products or services. Attend all five to receive a certificate of sales.

DELIVERING THE BEST CUSTOMER SERVICE AND VALUE
The intensity of the global marketplace is forcing organizations to search for a structure and strategy to obtain a competitive advantage. Numerous management philosophies have risen in an attempt to assist organizations to be on the cutting edge. In analyzing these philosophies, it is evident that each is striving to return to the basics of business. This seminar is designed to enhance awareness of the principles and techniques of reestablishing and maintaining a focus on relationships—external and internal—as a customer competitive edge. Topics include the identification of the forces driving change, the logic of a compelling reason, the specifics of relationship principles, and the mechanisms and motivations needed in the implementation of relationship bonding.